Benefits for agencies

Market-Leading Service

  • Workers are paid every Friday, without fail
  • They receive an SMS message to confirm this
  • You’ll always speak to a UK-based account manager
  • We guarantee to answer all queries within 4 working hours and answer all phone calls within 3 rings
  • We’ll set up all contracts and have them ready to go the same day
  • We operate a secure, easy to use online portal, hosted offsite with full disaster recovery


  • We offer both umbrella and limited company services (and more bespoke services where required)
  • We can provide a solution and resolve any issues, whatever the situation
  • We can offer you and your contractors completely unbiased, impartial advice
  • This also promotes loyalty and longevity from our contractors and reduces risk

Experience & Approach

  • We’ve been advising contractors since 1994
  • All our staff have been working with contractors for at least 5 years
  • We will work in an open, friendly and transparent way, adopting a partnership approach
  • We foster a culture of service, professionalism and continuous improvement
  • Flexible IT platform and in-house expertise – we can deal with data in any format

Risk and Compliance

  • All payments subject to PAYE, no offshore, payday-to-payday, or other tax schemes used
  • All contractors employed under robust over-arching contracts, complaint with all relevant employment legislation (AWR and NMW)
  • All processes and documentation refreshed in 2013 to comply with latest legislation/guidance and approved by Acumen Legal
  • Expenses only claimed where evidenced and full audit checks in place
  • Travel to work expenses only claimed where reasonable to assume place of work is temporary
  • No risk of debt transfer, HMRC sanction or retrospective contractor tax bills
  • No external debt or loan funding